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09/17/2018
Paid for international driver's license but NEVER received it, in 1.5 month later Ordered online and paid for international driver's license on August 7, 2018, with my credit card. Order confirmation receipt is jibberish, not readable. There was No order number at all. Expected delivery date was about 2 weeks, according to their site. I am out of the country. I have relatives checked my USPS mail and still nothing. I Contact them via chat online. Their repeating response '...it was mailed to address (my correct address)... but nothing has been returned back...'. I ask for reissue and resend for free as I NEVER received the first 'supposedly mailed' item. Their only option is I pay for re-issue and paid for FedEx. I will not pay again for something I already paid for in full and never received. I receive USPS mail and other deliveries to my address just fine, never have problems. I don't think the actual driver license was ever sent. They must have a glitch in their system or it's a scam. As a secondary complaint, my father in law ordered the same exact thing, mail to the same exact address as me and he did not receive his either. He needed his asap so he pay again and also paid for FedEx. The reissue did arrive via FedEx but the original one that was mailed via USPS never arrive, even after 2 months. I believe this company is scamming people for extra money. First you pay for something that never arrive and never get return back to them... then you pay again for reissue, plus FedEx. That is the scam. I want the product but I am not going to double pay, plus pay for express delivery, which I don't need. If this company is legit? They have some serious system glitch they need to fix.
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